Return & Refund Policy
Your satisfaction is our priority. If you're not completely satisfied with your Andina Naturals purchase, we're here to help.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all products. If you're not satisfied with your purchase, you may return it within 30 days of delivery for a full refund.
Return Eligibility
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Returned within 30 days of delivery
- If you do not have the original packing slip anymore you need to include a piece of paper with their full name and address.
How to Initiate a Return
To start a return, please contact us at contact@andinanaturals.shop with your order number and reason for return. We'll provide you with return shipping instructions.
Refund Process
Once we receive your return, we will put them through a quality check to make sure all bottles are sealed and in good condition and process your refund within 5-10 business days. Refunds will be issued to your original payment method.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.).
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at contact@andinanaturals.shop with photos. We'll arrange for a replacement or full refund at no cost to you.
Non-Returnable Items
Opened or used supplements cannot be returned for health and safety reasons, except in cases of defects or errors on our part.
